Privacy Policy - Dispasal

Privacy Policy

1. Introduction

At Dispasal, your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or shop on our website.

By using our platform, you agree to the collection and use of information in accordance with this policy.

2. Data We Collect

We collect the following types of data:

a. Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Delivery Address
  • Billing Address
  • Payment Information (processed securely via third-party gateways)

b. Technical Information

  • IP Address
  • Browser type & version
  • Device type
  • Pages visited, time spent, and click paths

c. Transaction & Order Details

  • Products ordered
  • Order history
  • Payment status
  • Delivery confirmations

d. Cookies & Tracking

We use cookies to improve user experience, save preferences, and analyze traffic. You can manage cookies through your browser settings.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Contact you about your orders or support issues
  • Send you promotional and product-related updates (only with your consent)
  • Prevent fraud and secure our platform
  • Improve website experience and product offerings

4. Legal Basis for Processing

We process your data based on:

  • Your consent (e.g., email subscription)
  • Contractual necessity (e.g., fulfilling your orders)
  • Legal obligation (e.g., tax records)
  • Legitimate interest (e.g., fraud prevention, analytics)

5. Data Sharing & Third Parties

We may share your data with trusted third parties only when necessary to:

  • Deliver your orders (e.g., logistics companies)
  • Process payments (e.g., Paystack, Flutterwave)
  • Provide technical support
  • Comply with legal obligations

We do NOT sell your data to any third party.

6. Data Retention

We retain your personal data:

  • For as long as necessary to fulfill the purpose it was collected
  • To comply with legal, tax, and regulatory obligations
  • Up to 7 years for purchase history and tax reporting

7. Your Rights Under NDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (“right to be forgotten”)
  • Withdraw consent at any time
  • Object to processing
  • Request data portability

To exercise any of these rights, contact us at privacy@dispasal.com.

8. Data Protection Measures

We implement strict security protocols to protect your data from unauthorized access, loss, or misuse, including:

  • SSL encryption
  • Firewalls
  • Access controls
  • Staff confidentiality agreements

9. Children’s Privacy

Dispasal is not intended for use by children under the age of 13. We do not knowingly collect data from minors.

10. Third-Party Links

Our website may contain links to external sites (e.g., brand websites or blogs). We are not responsible for the content or privacy practices of those sites.

11. Updates to This Policy

We may update this policy from time to time. Material changes will be posted on this page, and you will be notified where applicable.

12. Contact Us

For any questions or concerns about your data or this Privacy Policy, contact:
📧 privacy@dispasal.com
📞 +2349164425471